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Help Desk Technician

Covington, LA

Order: 104559

We are currently looking for a Help Desk Technician in Covington, LA. Must be a St Tammany Parish resident!

 

  • Serve as the first point of contact for customers seeking assistance

  • Record all trouble tickets and their resolution in Help Desk System in a timely manner

  • Give timely updates to customers with status of unresolved issues and when necessary, collect additional information to resolve issues

  • Perform on-site and remote troubleshooting through diagnostic techniques and pertinent questions, determine solutions and implement

  • Educate customers through the problem-solving process

  • Install, modify and repair computer systems, hardware and software

  • Diagnose/resolve basic technical issues

  • Diagnose/resolve issues with LAN, WAN, and other systems

  • Verify daily backups and review error logs

  • Write/update Standard Operating Procedures (SOP)

  • Equipment Inventory additions, transfers and audits

  • Protect confidential information

  • Follow policies/procedures in place

  • Must report to work with proper hygiene each day

  • Must report to work with clean, unwrinkled uniform or other approved attire per policy

  • Must be reliable

 

Qualifications:

  • At least 3 years of help desk experience or call center experience

  • High school diploma

  • Proficiency in English

  • Able to multitask

  • Quick thinker

 

Great benefits offered.

 

Please submit resumes to [email protected]